Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
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Where is your store located?
We are an online-only store based in Cyprus. We do not operate a physical store. -
Do you ship worldwide?
At the moment we ship to some Europe countries. Shipping fees and delivery times may vary based on the destination. -
How long will it take to receive my order?
For orders within Cyprus, delivery typically takes 3–5 business days. International shipping times vary between 7–14 business days, depending on the destination. -
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment methods. -
Do you offer free shipping?
We offer free shipping on orders over a certain amount within Cyprus. For international orders, free shipping thresholds may differ. Check our Shipping Policy for details. -
Can I track my order?
Yes, once your order is dispatched, we will provide you with a tracking number via email so you can monitor your package. -
What sizes do you offer for your T-shirts?
Our T-shirts are available in a wide range of sizes, typically from XS to 3XL. Size availability may vary depending on the design. Please refer to our size chart for accurate measurements. -
Are your T-shirts unisex?
Many of our T-shirts are unisex. However, we also have separate collections for men and women, so you can find the perfect fit and style. -
What material are your T-shirts made from?
Our T-shirts are made from high-quality materials such as 100% cotton or cotton-poly blends, designed for comfort and durability. Specific material details are listed in each product description. -
Can I customize a T-shirt with my own design?
Yes, we offer a customization service where you can upload your own design. Please note that customized items are final sale and not eligible for returns unless faulty. -
Do you offer discounts or promotions?
Yes, we frequently run promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated. -
What is your return policy?
Faulty products can be returned within 7 days of receipt for a replacement or refund. Customized items and products damaged through normal wear and tear are not eligible for returns. Please see our Return & Refund Policy for full details. -
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations, which can be purchased and sent directly to the recipient via email. -
Can I change or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of placement. After this period, we begin processing the order, and changes may not be possible. -
What should I do if I receive a faulty or incorrect item?
If you receive a faulty or incorrect item, please contact us immediately at brutalartandclothing@gmail.com, providing your order details and photos of the issue. We will resolve it promptly. -
Do you restock sold-out designs?
Some designs may be restocked, while others are part of limited collections. Follow our store updates to know when items are back in stock. -
What currencies do you accept?
All prices are displayed in Euros (EUR). If you’re shopping internationally, your bank may apply conversion fees. -
Do you offer wholesale options?
Yes, we provide wholesale options for bulk orders. Please contact us at brutalartandclothing@gmail.com for more information. -
How do I care for my T-shirts?
To ensure the longevity of your T-shirts, wash them inside-out with cold water and similar colors. Avoid bleach and tumble drying. -
How can I contact customer support?
You can reach us by email at brutalartandclothing@gmail.com or through our contact form on the website. We aim to respond within 24–48 hours.