Refund & Return Policy
Return & Refund Policy
At Brutal Art and Clothing, we are committed to providing high-quality products and ensuring customer satisfaction. While we take pride in our merchandise, we understand that unexpected issues can arise. To address such concerns, we have implemented a Flexible Return Policy for Faulty Products.
Key Policy Details:
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Time Frame for Returns
Customers must report and return faulty products within 7 days from the date of receipt. -
Eligibility for Returns
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Returns are accepted only for products with manufacturing defects or damages incurred during shipping.
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The product must be returned in its original condition, including all tags and packaging.
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Proof of Purchase
A valid receipt or order confirmation is required to process any return. -
Reporting Faulty Items
Customers should email us at brutalartandclothing@gmail.com, providing details and photos of the defect or damage for review. -
Inspection of Returns
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All returned items undergo a thorough inspection to verify the reported defect or damage.
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If a manufacturing defect is confirmed, we will issue a full refund or replacement.
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Refund Process
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Refunds are processed using the original payment method unless specified otherwise.
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If a customer opts for an exchange instead of a refund, the replacement will be shipped, subject to availability.
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Shipping Costs for Returns
Customers are responsible for the shipping costs associated with returning the product. -
Exclusions
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Products damaged due to normal wear and tear, misuse, or neglect are not eligible for returns.
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Customized or personalized items are excluded unless they are faulty.
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Limitations
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The policy may restrict the number of returns per customer to prevent misuse.
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Our Promise
We stand behind the quality of our products and are committed to ensuring your satisfaction. Shop confidently, knowing we value your trust and will make every effort to resolve issues with faulty products promptly.